FAQs
General
Who is My Modern Office?
My Modern Office is a leading provider of office furniture located in West Midlands – Warwick, Warwickshire. We have established partnerships with some of the largest manufacturers and suppliers of office and educational furniture across the UK, ensuring that we offer a wide range of high-quality products to meet the diverse needs of our clients.
Who can order from My Modern Office?
Ordering from My Modern Office is accessible to everyone! While we mainly cater to Business-to-Business clients but we also welcome private customers. Just keep in mind that our prices do not include VAT, but don’t worry—this will be automatically calculated for you during the ordering process.
How do I order from My Modern Office?
Before finalising any order, it’s essential to conduct a thorough check to make sure you are ordering the correct item in the correct finish. This is particularly important since all of the furniture cannot be returned unless it arrives with defects or damaged during shipping.
Begin by choosing the pieces of furniture that catch your eye and add them in your quote basket.
Once you submit your selection, it will be forwarded straight to our sales team, who will reach out to discuss your choices and facilitate the payment process.
How do I pay for my order?
You won’t be able to pay for furniture directly from the website since we need to confirm your order before processing it. Once your order has been verified you will have the option to pay via bank transfer.
When paying by bank transfer please remember to add your order reference, this allows us to ensure your order is processed as quickly and efficiently as possible.
When will the payment be taken?
Your payment will be processed immediately upon receiving your confirmed order to ensure prompt handling. If there are any issues with your payment, a member of our sales team will reach out to verify your information.
Do you offer credit?
At this time, we do not provide credit options; however, we do have leasing alternatives available that vary based on the size of your order.
School / Academy, University / College, Local Authority, NHS, Government Body or MOD, we accept orders by PO with 30-day payment terms.
Why can't I pay for my furniture online?
At My Modern Office, we prioritise ensuring that the pieces you order perfectly align with your specific needs and expectations. This means we do not process payments online in case there is a query regarding the items you wish to order.
How long will my order take?
Made to order furniture:
Made to order furniture can vary – usually around 3 – 8 weeks depending on the item and quantity. Soft seating can sometime come with a longer lead time. Before an order is placed, we will confirm the current lead times.
**Please note all lead times quoted are estimates and can be subject to change**
Express/stocked items:
We have a number or different delivery options for you. Delivery options are as follows:
Standard delivery: 2-3 working days with a 1 hour before pre call – Order before 5pm
Premium delivery: Next day delivery or day of choice – Order before 2pm
White Glove Installation: 5-7 working days – Order before 5pm
Premium White Glove Installation: 48hr or day of choice – Order before 3pm
Where do you deliver?
We deliver UK wide.
Excluding Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Jersey and Guernsey.
Some Scottish postcodes like AB and DD fall under an additional delivery charge.
Some Cornwall postcodes will have an additional lead time.
If unsure, please do not hesitate to contact us.
Do you offer international shipping?
Regrettably, we are unable to offer shipping for items to international destinations at this time.
Can I pick a delivery date/time?
Made to order furniture:
Our goal is to provide you with a delivery date and time that works best for your schedule, and we will make every effort to accommodate your needs. However, please keep in mind that our ability to do so may vary depending on our current workload. We will ensure that lead times and delivery expectations are clearly communicated and discussed with you prior to processing your order.
Express/stocked items:
Delivery options are as follows:
Standard delivery: 2-3 working days with a 1 hour before pre call – Order before 5pm
Premium delivery: Next day delivery or day of choice – Order before 2pm
White Glove Installation: 5-7 working days – Order before 5pm
Premium White Glove Installation: 48hr or day of choice – Order before 3pm
Do you offer discounts?
If you need a substantial number of products, we’ve got you covered! We truly enjoy handling larger orders, and you can easily reach out to us via phone, live chat, or by emailing sales@mymodernoffice.co.uk to secure the best prices available.
Do you install the furniture?
When you place your order, you will have the choice between just delivery or both delivery and installation services. The total cost will be determined solely by the number of items you decide to order. If you initially selected delivery only but have since reconsidered and would like to include installation, feel free to reach out to us for an updated quote.
Will you take away my old furniture?
This service is currently unavailable.
Do you have a showroom?
We have access to manufacturer showrooms throughout the UK. Give us a quick call to see if there is one in your area.
We might have the opportunity to provide you with seating samples that you can test out before making a purchase. If you’re interested in learning more about this option, please feel free to reach out to us for additional information.
Can I add to an existing order?
You can add items to your existing order, but whether they arrive together with your original order will depend on the specific item you choose so additional delivery charges may apply.
For further assistance, please feel free to reach out to us.
I want a product that is out of stock?
If the item you want is out of stock you can still place your order, and, we’ll notify you when it’s available again. If there’s a product you wanted that isn’t listed on our website anymore, it may be discontinued, but feel free to give us a call, and we’ll confirm for you.
What is your cancellation policy?
Made to order furniture:
Should you find it necessary to cancel your made-to-order items for any reason, please be aware that this can only be done within 24 hours of your order confirmation. Beyond this 24-hour window, a cancellation fee will apply, determined by the total value of the items ordered. For further clarification or to discuss your situation, we encourage you to reach out to us directly.
Express/stocked items:
Express/stocked orders cannot be cancelled if the items have been dispatched. Please contact us to confirm the status of your order.
How do I make changes to my order?
Made to order furniture:
After you place an order and receive your confirmation, you have a 24-hour window to review the details and let us know if there are any errors or if you would like to make adjustments.
Please note that once the furniture enters the production phase, we are unable to accommodate any changes. If you need additional items, feel free to reach out to us for assistance.
Express/stocked items:
Express/stocked orders cannot be changed if the items have been dispatched. Please contact us to confirm the status of your order.
Can I return my order?
We want to inform you that all furniture purchases are final and cannot be returned unless they arrive damaged.
If you notice any damages, please let us know within one day of delivery or installation.
We regret to inform you that we are unable to process returns for items that you have changed your mind, do not fit properly, whether due to size or colour discrepancies, or if they cannot be manoeuvred into your space because of narrow hallways or tight staircases.
However, if you have stocked or express items that are unopened, unused and still in their original packaging, you may return them, though please be aware that a collection and restocking fee will apply. For further details, feel free to reach out to us.
What happens if I refuse delivery?
If you choose to refuse the delivery of made-to-order furniture, please be aware that a credit will not be issued.
However, you do have the option to schedule a different delivery date, though additional charges will apply.
It’s important to note that made-to-order furniture can only be returned or refunded if it is defective.
In the case of express or stocked items, if you refuse delivery, you can opt to reschedule the delivery for a fee. Should you decide that you no longer want the items, a restocking fee will be applied, which is based on the number of items you wish to return. Returns are only accepted if the items are in their original packaging and remain unused.
For further assistance, please feel free to reach out to us.
What happens if I miss delivery?
- Prior to dispatching any order, we will provide you with a delivery date that needs to be confirmed. It is your responsibility to ensure that you are available to receive the delivery.
- If the scheduled delivery date becomes inconvenient, please inform us as soon as possible so we can attempt to reschedule without incurring extra fees.
- However, if you fail to notify us in a timely manner and are unable to accept the delivery, please be aware that there will be an additional charge for the items to be redelivered.
What if there is a problem with my order?
In the unlikely event there is a problem with your order, please contact us as soon as possible.
Will I receive a VAT invoice?
Yes, all orders will receive an order confirmation and a VAT invoice for your records.
Can I get wood or fabric samples of the finishes?
Yes, you can order wood or fabric samples for all our made to order furniture free of charge.
Please contact us to order.
