Cancellation, Returns & Refund Policy
Last Updated: April 2026
At My Modern Office, we want you to be completely satisfied with your purchase. Please read our cancellation, returns and refund policy carefully before placing your order. Because much of our furniture is made to order, our policies differ depending on the type of product you have ordered.
Made To Order Furniture
If you need to cancel a made to order item, you must notify us within 24 hours of receiving your order confirmation. Cancellations requested within this 24-hour window will be accepted without charge.
After the 24-hour window has passed, a cancellation fee will apply. The fee is determined by the total value of the items ordered. Once the furniture has entered the production phase, cancellations cannot be accommodated.
To discuss a cancellation, please contact us directly.
Express / Stocked Items
Orders for express or stocked items cannot be cancelled once the items have been dispatched. If you wish to cancel, please contact us as soon as possible so we can confirm whether your order has already been dispatched.
Returns Policy
General
All furniture purchases are final and cannot be returned unless they arrive damaged or defective. Before placing your order, please ensure you have selected the correct item, size, colour and finish, as we are unable to accept returns for:
- Change of mind
- Incorrect size or colour selection
- Items that cannot be manoeuvred into your space due to narrow hallways, tight staircases or other access issues
Damaged Or Defective Items
If your furniture arrives damaged or defective, you must notify us within one day of delivery or installation. We will arrange a resolution as quickly as possible.
Returning Express / Stocked Items
If you have express or stocked items that are unopened, unused and in their original packaging, you may request a return. Please note that a collection fee and restocking fee will apply. Contact us for further details.
Refused Deliveries
Made To Order Furniture
If you refuse delivery of made-to-order furniture, a credit or refund will not be issued. You may reschedule delivery for a later date, however additional delivery charges will apply. Made-to-order furniture can only be returned or refunded if it is defective.
Express / Stocked Items
If you refuse delivery of express or stocked items, you may reschedule delivery for a fee. If you no longer wish to keep the items, a restocking fee will be applied based on the number of items. Returns are only accepted if items are in their original packaging and unused.
Missed Deliveries
Before dispatching any order, we will provide a delivery date that must be confirmed by you. It is your responsibility to ensure someone is available to receive the delivery. If the scheduled delivery date becomes inconvenient, please inform us as soon as possible so we can attempt to reschedule without additional charges. If we are not notified in time and the delivery cannot be accepted, an additional redelivery charge will apply.
Order Changes
Made To Order Furniture
You have a 24-hour window after receiving your order confirmation to request changes or corrections. Once production has begun, changes cannot be made.
Express / Stocked Items
Changes cannot be made to express or stocked orders once items have been dispatched.
Refunds
Refunds are only issued for items that arrive damaged or defective, provided you notify us within one day of delivery or installation. Refunds will be processed to the original payment method.
Contact Us
If you have any questions about our cancellation, returns or refund policy, or if you need to report a problem with your order, please get in touch:
- Phone: 01926 290800
- Email: sales@mymodernoffice.co.uk
- Live Chat: Available on our website